IT Service Desk Executive

Horizon Technologies is seeking a skilled and experienced IT Support Executive to join

our team. IT Support Executive will be responsible for managing the following.

Responsibilities:

Assist the Desktop Support team in our office

Manage A/V and conference room equipment in the office.

Assist in delivering an exceptional internal customer experience by providing

timely, professional, effective, and knowledgeable assistance to our employee's

technical needs.

Troubleshoot and problem-solve employee issues and concerns, consulting with

our IT infrastructure team to find solutions to technical issues.

Assist with the management of technology assets and information security.

Assist in deploying, maintaining, and supporting all software, hardware, and

operating systems on macOS, windows, and Linux.

Assist in managing IP phones, printers, and video conferencing equipment (youll

work together with the IT Infrastructure team in order to find the best solution)

Research and resolve employee support tickets involving hardware, software,

and malware in an efficient and timely manner.

Assist in working with vendors in purchasing hardware and software.

Administration of Google Workspace, IP phone system, and other office-wide

employee-facing systems.

Effective communication with fellow employees.

Assist with the technology integration aspects of mergers and acquisitions across

several business units.

Work within the IT team to plan and implement large-scale changes for long-term

improvements.

Requirements:

1+ years of hands-on desktop support experience, strong troubleshooting, and

problem-solving skills in a technical environment, with the ability to work well with

all functions across the organization.

Outstanding written and spoken communication skills, including communicating

clearly and concisely with all internal employees.

Ability to prioritize, use local resources wisely, and contribute to process

improvement and automation.

ITIL Certification/Training will be a plus for this role

Customer-centric attitude with a passion for helping others.

Job Timings:

Monthly Rotational Shifts, 9 hours/day (5 days a week)

Skills

Troubleshooting skills, Software Installation, Hardware Configuration, Help Desk

Other Details

Industry:

Information Technology

Job Type:

Full-time/Permanent

Job Shift:

Rotating

Job Location:

Karachi, Pakistan

Minimum Education:

Bachelors

Minimum Experience:

1 Year